Citi App Memo and Agreement

Citi App Memo and Agreement: What You Need to Know

Citibank has recently updated its Citi Mobile App with new features to offer its customers better and easier banking services. As a customer, it is important to be aware of the Citi App Memo and Agreement and what it entails. In this article, we will go over the key aspects of the memo and agreement that you should know.

What is the Citi App Memo and Agreement?

The Citi App Memo and Agreement is a legal document that outlines the terms and conditions for using the Citi Mobile App. It is a binding agreement between Citibank and its customers who use the app to avail of its services. The purpose of the memo is to lay out the responsibilities and obligations of both parties and to ensure that the customer is aware of the terms of use.

Key Points of the Memo and Agreement

1. Account Access and Security

The memo emphasizes the importance of keeping your account secure and confidential. Citibank provides its customers with various security measures, such as biometric authentication, to ensure that only authorized users can access the account. It is your responsibility as a customer to keep your login credentials and personal information safe.

2. Service Fees

The memo explains that some services offered through the app may be subject to service fees. It is important to read the fee schedule carefully to understand what fees may be charged for certain transactions. Additionally, some fees may be imposed by third-party service providers, and Citibank is not responsible for those charges.

3. Liability

The memo outlines that Citibank is not liable for any losses or damages that may result from the use of the app. This includes any errors, delays, or interruptions in service. It is important to keep this in mind while using the app and to report any issues to Citibank`s customer service immediately.

4. Intellectual Property

The memo asserts that Citibank owns all intellectual property rights associated with the app and its services. This includes trademarks, copyrights, and any other proprietary information. Users are not allowed to reproduce or distribute any of this material without Citibank`s permission.


Understanding the Citi App Memo and Agreement is crucial for any user of the Citi Mobile App. It outlines the terms and conditions for using the app and the responsibilities of both parties. As a customer, it is your responsibility to read and understand the memo and to comply with its terms. By doing so, you can ensure a smooth and secure banking experience with Citibank.